Refund policy

 

1. Introduction At Melbourne's Master Cleaners, we are committed to providing the highest quality cleaning services. This Refund Policy outlines our procedures and conditions regarding refunds for our services.

2. Refund Eligibility As a service-based business, we do not offer refunds for completed cleaning services. However, if you are dissatisfied with the quality of our service, please contact us to discuss your concerns.

3. Service Quality Issues If you experience any issues with the service provided, please notify us within 24 hours of service completion. We will investigate the matter and, if the issue is valid, we may offer a partial refund or re-service at no additional cost.

4. Contact for Refund Requests To request a review of a service or to address any concerns, please contact us at:

5. Processing Refunds If a refund is approved based on the review of your concern, it will be processed promptly. Refunds, if applicable, will be issued in the same form of payment used for the original transaction.

6. Changes to the Refund Policy We may update this Refund Policy from time to time. Any changes will be posted on our website. We encourage you to review this policy periodically.

7. Contact Information For any questions about this Refund Policy, please reach out to us at:

Melbourne's Master Cleaners
2 Wang Court, Cranbourne, VIC 3977
Email: sebastiannnnnnn7@gmail.com
Phone: 0428882348